100% seating guarantee

We understand that attending a football match is the highlight of your trip, and you want to enjoy the game together and cherish the memories for years to come. That's why we offer a unique guarantee to ensure your seating satisfaction.

Our Guarantee:

We guarantee that groups of up to three people will be seated together. In the case of four or more persons, the group may be divided into smaller groups. However, you are always guaranteed that you will not receive any individual seats.

We promise that up to three people will be seated together in the stadium, except for matches for Real Madrid and FC Barcelona*.

The Rules:

• We guarantee that groups of up to three people will be seated together. Parties of more than 3 people may be split into smaller groups such as 2+2. You will never receive a single seat, so nobody will sit alone.
• If you are not seated together, we will refund the value price for the single seat.
• If you are not sitting next to each other, we ask you to inform us as soon as possible during the trip via the emergency number available.
• When returning home, you should send us an email with a photocopy of the tickets and a brief explanation. We will then contact you within 10 working days to refund the money.

*Exceptions for Real Madrid and FC Barcelona:

• We always try to seat you together. However, that may not always be the case for these clubs.
• In very rare cases for these teams, we guarantee that two tickets will be seated together, with the third located nearby.
• Possible seating arrangements include:
  • Adjacent
  • Diagonal
  • One behind the other
  • Separated by a fan or stairway (still considered adjacent)

We strive to ensure your group enjoys the game together!

2. Guaranteed Prompt Ticket Delivery methods:

The tickets will be sent out using one of the following delivery methods no later than 24 hours before kick-off time.

• E-Tickets and Mobile Tickets:
  Experience convenience with our e-tickets or mobile tickets delivered straight to your inbox. Expect delivery no later than 24 hours before kick-off time.
• Hotel delivery:
  For paper tickets, we provide hotel delivery, ensuring that your tickets are hand-delivered by a trusted courier to your hotel. They will be securely signed for by the hotel reception staff.
• Stadium collection:
  Match tickets are available for stadium collection on the match day. We'll provide a description of how and where you can pick up the tickets.

How you will receive your tickets depends on the club and sometimes match, but we'll make sure it's as convenient as possible for you!

3. Guaranteed Official Club Tickets:

We guarantee that the football tickets you receive are genuine and official club tickets. We are either an official partner of the club, or we source your tickets from official club partners.